At Cleo Beauty Supply, we are committed to providing a seamless and transparent shopping experience. Our shipping, returns, and refund policies are designed to help you understand what to expect when placing an order with us.

Please review the following information carefully before making a purchase.

1. Shipping Policy

Free Shipping

We offer free standard shipping on all orders over $200 within the United States. Orders below $200 are subject to standard shipping charges, which will be calculated and displayed at checkout.

Order Processing & Delivery

• Orders are typically processed within 1–3 business days.

• Delivery times may vary depending on your location.

• Most orders arrive within 3–7 business days after processing.

Tracking Information

Once your order has been shipped, you will receive an email containing your tracking number. You can use this information to monitor your shipment until it arrives.

2. Return Policy

At Cleo Beauty Supply, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we accept returns under the following conditions:

Return Window

Returns are accepted within 14 days of receiving your order.

Condition of Returned Items

To qualify for a return, products must:

• Be new, unused, and unopened.

• Be in their original packaging.

• Have all original tags and accessories attached, where applicable.

Return Shipping Costs

Customers are responsible for covering the return shipping costs. We currently do not offer free return shipping.

Restocking Fees

No restocking fees are charged for eligible returns.

3. Refund Policy

Once your returned item(s) have been received and inspected, we will notify you regarding the status of your refund.

Refund Processing

• Approved refunds will be issued to the original payment method used at checkout.

• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or credit card provider.

Refund Exclusions

Refunds are not available for opened, used, or damaged products unless the item arrived defective or was incorrect due to an error on our part.

4. How to Initiate a Return

To request a return, please follow these steps:

Step 1: Contact Us

Email us at cleobeautysupply.info@gmail.com with your order number and the reason for your return.

Step 2: Receive Return Instructions

Our team will review your request and provide instructions on how to return the item(s).

Step 3: Ship Your Return

Send the item(s) to the return address provided by our team. Please include your order number inside the package.

We recommend using a trackable shipping service, as Cleo Beauty Supply is not responsible for items lost during return transit.

5. Exchanges

We currently do not offer direct exchanges.

If you wish to purchase a different product, please return your eligible item for a refund and place a new order for the desired product.

6. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of receiving your order.

Email cleobeautysupply.info@gmail.com with your order number and details of the issue.

Our team will review the situation and work with you to find an appropriate resolution, which may include:

• Sending a replacement product.

• Providing a full refund.

7. Contact Us

If you have any questions or need assistance regarding shipping, returns, or refunds, please contact our team.

Email: cleobeautysupply.info@gmail.com

At Cleo Beauty Supply, we appreciate your trust and look forward to providing you with a smooth shopping experience.

Thank you for shopping with Cleo Beauty Supply!